Admissions | Aster Springs


Aster Springs specializes in treating all adult women (ages 18 and older) suffering from eating disorders.

We do not participate in Medicaid, Medicare, or TRICARE programs.

Entering treatment is one of the biggest steps in recovery and trying to navigate all its details can often feel overwhelming. At Aster Springs, we do our best to alleviate any worries or stress about the admissions process. We make sure our clients feel at ease, well-informed, and prepared before entering treatment.

Admissions Steps

  1. First, you’ll speak with a member of our Admissions Team via phone at (804) 415-7603. They will go over pertinent details including personal information, medical history, etc. to determine if Aster Springs is the right fit.
  2. Our Admissions Team will then verify your or your loved one’s health insurance benefits, as well as payment options.
  3. After or during insurance verification, we will complete an admission assessment over the phone.
  4. Upon arrival at Aster Springs, you or your loved one will be warmly welcomed by our staff, who will conduct an in-person assessment with the client.
  5. After the assessment, the recovery experience at Aster Springs begins.
Play Video

Paying for Treatment

Aster Springs offers multiple payment options, and we ensure that each client has a financial plan that works for them prior to admission. Currently, we are in-network with Aetna, Anthem, Humana, MultiPlan, Optima Health, and UnitedHealthcare and affiliates, including Optum, UMR, etc. We also accept out-of-network benefits and offer a private-pay rate. 

Additionally, Aster Springs is proud to be a participating provider in the VA Community Care Network. Our NPI number is 1891390472 and our Tax ID number is 84-4227095. 

Our financial team takes the time to help each client understand their benefits and cost of care so there aren’t any surprises. This is vital so our clients don’t feel burdened while they’re focusing on treatment. However, we do not accept Medicare, Medicaid, or TRICARE.


Admissions FAQs

The average length of stay in the residential level of care varies based on the individual’s needs coming into the program and their progression throughout treatment. We aren’t a set time-frame program, but rather we advocate for the appropriate level and duration of care that gives each client the best chance at sustained recovery. If utilizing insurance for coverage, the length of stay is largely dependent on insurance approval as well.

The first step is to call us at (804) 415-7603 or complete our contact form to speak with a member of our admissions team. We will schedule a full telephone or in-person assessment, verify insurance coverage, discuss admission dates, and respond to any questions.

There are different opinions on this topic, but we know that complete recovery from an eating disorder is possible. However, studies show that the prospect for recovery are greatly reduced without proper treatment. At Aster Springs, we understand the importance of being realistic about recovery and know that it’s a process. We work with each client to understand the underlying issues of their eating disorder and address those issues so they can find freedom.

If you’re ready to take the next step in the eating disorder recovery process for you or your loved one, the compassionate team at Aster Springs is here to help. Give us a call at (804) 415-7603 or complete our contact form to connect with a compassionate admissions team member.