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804.415.7603Admissions
We do not participate in Medicaid, Medicare, or TRICARE programs.
Admissions Process
01
Connect With Us
02
Insurance Review & Payment Options
03
Admission Assessment
04
Schedule Travel & Admission
Once clinical, medical, and financial needs have been confirmed, we will coordinate a date of admission and travel details.
05
Welcome &
In-Person Assessment
Upon arrival at Aster Springs, you or your loved one will be warmly welcomed by our staff, who will complete any remaining intake paperwork.
06
Recovery
Once all intake and financial paperwork is complete, you or your loved one will meet with nursing staff and other members of the treatment team to complete assessments. This is the beginning of your recovery experience at Alter Springs.
Paying for Treatment
Aster Springs offers multiple payment options, and we ensure that each client has a financial plan that works for them prior to admission. Our two Aster Springs Richmond residential locations are in-network with Aetna, Anthem, Humana, MultiPlan, Optima Health, UnitedHealthcare and affiliates, including Optum, UMR, etc, and Blue Cross Blue Shield. We also accept out-of-network benefits and offer a private-pay rate.
Our Aster Springs Nashville residential facility is in-network with Blue Cross Blue Shield and will soon be in-network with Aetna. We also accept out-of-network insurance options and single-case agreements for residential treatment.
Additionally, Aster Springs is proud to be a participating provider in the VA Community Care Network. Our Residential Treatment Programs’ NPI numbers are 1093401622 / 1720747744.
Our financial team takes the time to help each client understand their benefits and cost of care so there aren’t any surprises. This is vital so our clients don’t feel burdened while they’re focusing on treatment. However, we do not accept Medicare, Medicaid, or TRICARE.
Admissions FAQs
How long does treatment last?
The average length of stay in the residential level of care varies based on the individual’s needs coming into the program and their progression throughout treatment. We aren’t a set time-frame program, but rather we advocate for the appropriate level and duration of care that gives each client the best chance at sustained recovery. If utilizing insurance for coverage, the length of stay is largely dependent on insurance approval as well.
How do I get started?
The first step is to call one of our facilities to speak with a member of our admissions team. We will schedule a full telephone or in-person assessment, verify insurance coverage, discuss admission dates, and respond to any questions.
What programs do you offer?
Can someone ever fully recover from an eating disorder, or are they always in recovery? How do you know if you are recovered?
There are different opinions on this topic, but we know that complete recovery from an eating disorder is possible. However, studies show that the prospect for recovery are greatly reduced without proper treatment. At Aster Springs, we understand the importance of being realistic about recovery and know that it’s a process. We work with each client to understand the underlying issues of their eating disorder and address those issues so they can find freedom.
